Personalisation Policy
If you have a specific way you would like your name to be spelled, kindly type it in Arabic in the text field provided during the personalisation process.
Alternatively, if you provide the name in English, we will make our best effort to translate it accurately using https://translate.google.co.uk/.
If you do not provide us with the correct Arabic spelling, we are not liable for any spelling errors. However, please contact us, and we'll work together to find a happy solution for all.
Variability in Designs:
All designs, fonts, colours, models, and product images showcased on the website are for promotional purposes and serve as a representation of our offerings. We cannot guarantee that the finished item will be identical to the images presented. Variations may occur due to several factors.
CMYK vs RGB:
Differences in colour modes, such as CMYK (used in printing) and RGB (used for digital display), may affect the appearance of colours in the final product. Please be aware that variations between on-screen previews and the printed item are possible.
Printing and Material Variations:
Our rustic, vibrant, and velvet collections utilise different printers and materials, contributing to distinct characteristics in the final product. Expect variations in texture, finish, and overall appearance based on the chosen collection.
Unique Personalised Orders:
Each personalised order is unique, and we cannot guarantee that it will resemble the promotional product images in terms of font spacing, positioning on the design, and garment.
Personalisation Dispatch Timescales:
While dispatch timescales are generally accurate, unforeseen circumstances may lead to slight delays. We strive for efficiency but appreciate your understanding.
Stock Availability and Quality Checks:
We hold a significant amount of stock in our warehouse, pre-checked for quality assurance. However, in the event of an unexpected issue, a delay may occur as we reorder from the manufacturer.
Care Instructions and Personalisation Durability:
Care instruction labels are attached to each garment for your convenience. Each printing finish has its own unique timescale for how long the personalisation can remain on the garment. Unfortunately, it is impossible to provide a definitive duration. Please refrain from ironing directly on the personalisation print to preserve its quality.
Font Variations and Preview Option:
Each font offers a unique style to enhance personalisation. Contact us in advance if you'd like a preview of your preferred name using an RGB design. We are happy to provide a glimpse of how your chosen font and name combination will look. We cannot be held liable if the appearance of the name with different fonts is not to your liking.
Additional Personalisation Guidelines:
Note that colours may vary slightly between on-screen previews and the actual printed item due to monitor settings. Be mindful of character limits for personalisation to ensure optimal visibility and aesthetics. Double-check your personalisation details at the time of purchase to avoid any errors. Reach out to our support team for any queries or special requests regarding personalisation. Personalised items are generally not eligible for return unless there is a defect. Please review our returns policy for details. For unique or intricate personalisation requests, contact us in advance to discuss the feasibility. Store personalised items in a cool, dry place to maintain their quality over time.
This comprehensive policy aims to provide transparency and guidance throughout the personalisation process, ensuring a positive and informed experience for our valued customers.